Refund Policy

Any orders that are placed that are made to your specification and/or personalised by you, cannot be cancelled once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given after an investigation and the sole discretion of Click.Print.Go. Please refer to our Terms & Conditions.

 

Common Refunds FAQs

1. There is something wrong with my order, what do I do?

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

2. Can I cancel my order?

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

3. I’ve noticed a mistake, can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

4. What happens if my order is late?

Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day despatch is available on our most popular items. Whatever you buy, it’s all backed by our delivery promise. In the unlikely event that part of your order isn’t despatched on time, we’ll provide a credit of 20% of the items full value for each day that we’re late in despatching. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if “1 in a 100″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.